Roles and Responsibilities -
Troubleshoot and resolve issues related to:
DoubleClick Campaign Manager (DCM)
DoubleClick Search (DS)
Doubleclick Bid Manager (DBM).
Provide guidance and consultative technical expertise to front line General Support and DoubleClick Platforms Product Ad Solutions Consultants (ASCs) /
Platforms Specialists (PS) / Global Support / Account Managers (AMs).
Provide product, troubleshooting & workflow guidance and training to newly hired DCM/DS/DBM support teams in China
Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development
Collaborate with AMER/EMEA/APAC teams
Serve as point of contact for projects led by our escalation management team to improve client experience (CSAT, FRT, TRT, & FCR performance more than the
these SLA targets) and internal operational effectiveness (process streamlining, reducing support team dependency on Global Support by reducing number
consults, developing training & support documentation, quality assurance and productivity improvement)
Work on internal product initiatives like process automation, product improvement suggestion development etc. under Google’s direction.
Preferred Education - Bachelor’s degree required: B Tech, BCA or BSc comp
Experience - At least 1 year experience in online advertising/media domain, preferred 2 years experience for foundation/first batch at MSP
Skills -
Experience working in a client-facing technical service environment, preferably supporting web-based products.
Ability to absorb complex technical concepts and communicate them to a non-technical audience
Strong collaboration, leadership, organization and the ability to work well in teams are required.
Demonstrated creative problem-solving approach and strong analytical skills
Strong communication skills are a must for this role.
Ability to go beyond help center articles and understand the technical system to resolve client queries.
Technical Knowledge -
DBM (1 DBM/DCM agent)
Understanding of Javascript & HTML
Understanding of web technologies, i.e. browsers, HTTP, HTML, web servers.
Understanding of RTB & Programmatic buying
Understanding of Ad Serving
Understanding of AdX (preferred)
DCM (All 6)
HTML / SQL - preferred
Understanding of DFA/DCM (preferred)
DS (2 DS/DCM agents)
HTML / SQL - preferred
Understanding of AdWords (preferred)

埃森哲是全球領(lǐng)先的管理咨詢、信息技術(shù)及外包服務(wù)機(jī)構(gòu)。憑借在各個(gè)行業(yè)領(lǐng)域積累的豐富經(jīng)驗(yàn)、廣泛能力以及對(duì)全球最成功企業(yè)的深入研究，埃森哲與客戶攜手合作，幫助其成為卓越績(jī)效的企業(yè)和政府。

埃森哲在大中華地區(qū)開(kāi)展業(yè)務(wù)逾20年，分布在北京、上海、大連、廣州、香港和臺(tái)北。作為績(jī)效提升專家，埃森哲始終專注于本土市場(chǎng)的實(shí)踐與成功，致力實(shí)現(xiàn)超凡的客戶價(jià)值與成果。埃森哲幫助客戶確定戰(zhàn)略、優(yōu)化流程、集成系統(tǒng)、引進(jìn)創(chuàng)新、提高整體競(jìng)爭(zhēng)優(yōu)勢(shì)，從而成就卓越績(jī)效。與此同時(shí)，我們不斷吸納優(yōu)秀的本土人才，并通過(guò)各類培訓(xùn)計(jì)劃不斷培養(yǎng)和提升本土精英。通過(guò)將埃森哲的全球領(lǐng)先經(jīng)驗(yàn)與本土智慧融合，我們努力為中國(guó)客戶帶來(lái)既先進(jìn)又切實(shí)的解決方案。

詳細(xì)信息，敬請(qǐng)?jiān)L問(wèn)埃森哲公司主頁(yè) www.accenture.com 以及埃森哲大中華區(qū)主頁(yè) www.accenture.cn



埃森哲中國(guó)信息技術(shù)交付中心（CDC）始建于2002年，是埃森哲全球交付網(wǎng)絡(luò)中舉足輕重的戰(zhàn)略節(jié)點(diǎn)，也是我們利用創(chuàng)新方式為客戶交付IT解決方案這一戰(zhàn)略模式的關(guān)鍵。該交付中心目前在大連、上海、廣州設(shè)有分支機(jī)構(gòu)，主要為中國(guó)、日本等亞太地區(qū)、以及歐美等全球其他國(guó)家的客戶提供多語(yǔ)言軟件系統(tǒng)集成、軟件系統(tǒng)維護(hù)及服務(wù)外包、專業(yè)測(cè)試、以及基礎(chǔ)設(shè)施技術(shù)外包等服務(wù)。

該交付中心已通過(guò)軟件能力成熟度模型集成（CMMI）5級(jí)評(píng)估、以及人力資源能力成熟度模型（PCMM）5級(jí)評(píng)估，并獲得ISO27001和SSAE16/ISAE3402（SAS70）認(rèn)證。我們?cè)谝恍╊I(lǐng)先商業(yè)技術(shù)方面擁有豐富的經(jīng)驗(yàn)，包括JAVA、Microsoft、SAP、Oracle、Siebel、Mainframe等，為通訊、媒體與高技術(shù)、金融、醫(yī)療衛(wèi)生和公共服務(wù)、制造、化工、能源等多行業(yè)領(lǐng)域的客戶，提供高質(zhì)量的軟件技術(shù)外包服務(wù)。