職位描述
崗位職責：
? Implement and maintain the network and core IT infrastructure system (WAN/LAN/WLAN/VPN/Storage system) base on Microsoft IT project principal and standard support model.
? Escalation IT service issues /outage and work with relevant supporting team to follow up and fix the problem.
? Understand DevOps requirements and problems, working closely with helpdesk and IT AV team to support office key events and all hands meeting as well as provide executive’s conference support.
? Administrate Direct Internet circuit and Skype phone system. Support IT infrastructure system health and scheduled maintenance activities with global team.
? Coordinate with building facility team and off-site team as well as multiple lab management team to support core IT infrastructure system power/CRAC system maintenance and ensure all connectivity service online after power resumed.
? Interact with the third-party product and service providers to ensure their service on time delivery.
任職要求：
? Excellent customer service skills and good written and oral communication skills in both Chinese and English.
? Excellent Cisco/Aruba network (wired and wireless) troubleshooting skill with rich hand on experience on switching and routing.
? Strong knowledge of Microsoft operating system/Windows server. Cloud computing experience on Windows Azure and AWS is highly recommended.
? 3+ years network/system/support engineer experience, with develop and test background is preferred.
? Passionate to learn new technologies and test various devices, Especially for IoT and AI related new technology, Willing to take big challenges under pressure.
? Experience on Polycom /Creston products configuration, diagnostic and troubleshooting.
企業(yè)介紹
上海微創(chuàng)軟件，作為中國領先的ITO和BPO服務提供商，多年來持續(xù)為眾多行業(yè)領先公司提供專業(yè)的技術和服務解決方案，所涵蓋的領域包括高科技、通信、制造業(yè)和分銷與零售業(yè)。
2002年，微軟公司與上海市政府共同投資創(chuàng)立微創(chuàng)軟件，目前全球共有11處主要的運營中心，其中在中國有7處，分別位于上海、北京、深圳、蘇州、北海、重慶與常州，另有4處國際分公司位于美國西雅圖、日本東京、大阪和歐洲瑞典。微創(chuàng)的客戶遍布全球，其中外國客戶包括美國的微軟、英特爾、惠普、DSM、Wal-Mart和Atheros公司等，中國的客戶有中國電信、中國移動、華為、聯(lián)想、盛大網絡等。微創(chuàng)軟件同時也是微軟在中國的最佳VAR和LAR之一。
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