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SSME CS Regional Support Speci

刷新時間:2023-11-30

西門子醫療系統

面議

上海市 | 本科 | 1年以下

基本信息
工作地點:上海市 所屬部門:SSME 上海西門子醫療器械有
職位類別:售后技術支持 招聘人數:1 人
匯報對象:無
職位描述


For our Siemens Shanghai Medical Equipment Company in Shanghai, we are looking for a Regional Support Specialist -SY Engineering

What are my responsibilities?

Mission: Responsible for 1st level incident support by telephone, ticket system, e-mail and/or onsite to end users, and 2nd level support to on-site application specialists for Siemens Imaging Advanced Visualization products

Dimension of function: Product application support (remote and/or on-site) and monitoring for SYNGO modality

Contacts (internal /external):
Field Service Personal, Customer Care Center, Service Managers and/or SRS Mgrs of the countries
Regional Support Center colleagues HSCs of the responsible Business Units
External Service partner and customer, Hospital Clinical Administrator, End users

Responsibility / Tasks:
Receive telephone, email and GSMS notification and take necessary by using problem solution techniques, setting priorities and as required, follow the complaint handling and escalation guidelines with attention to internal and external requests, to escalate problems to headquarter support center.

Demonstrate high degree of Clinical/Scientific expertise for relevant modality aspects of designated Siemens Healthcare imaging or diagnostic products.

Analysis of the incident with help of the end users or local applications personnel, remote diagnostic and the knowledge database

Take necessary and document it all in the Service ticketing system

Follow up that have been taken and if necessary modify them

Start escalation to the CS Headquarter Support Center (problem management) with consideration of the escalation guideline

Documentation of the solution and propose new cases to the knowledge database

Bring customer feedback into the Research and Development process

As required and on behalf of Product Education, perform Initial and/or Advanced Training for Customers and/or Field Applications personnel alike on site and in formal classroom settings, and lead Regional Workshops.

Contribute to achieving the Mission, Values, and Vision of the company. Maintain at all times strict compliance to ethical principles and Health, Safety, and Quality norms of the company.

20% of domestic and international business travel is required.

Education: A university degree on medical related field with coursework on medical imaging (e.g. Computed Tomography or MRI)

Experience: 1-3 years as radiology technologist or radiologist. Must have basic knowledge on Information Technology and Microsoft Operating Systems. Experience on Siemens advanced visualization product is an advantage.



Languages:

College English Band 4 or above. With good telephone and English communications skills, both written and oral. Able to translate medical terms from Chinese to English and vice versa

Knowledge:

Understand the diversity in different cultures across Asia is advantageous

Able to identify priorities and derive/decide the necessary s

Call process & Quality Management.

崗位要求:
學歷要求:本科 工作經驗:1年以下
年齡要求:不限 性別要求:不限
語言要求:普通話 專業要求:不限
企業信息
公司性質:其它 公司規模:10000人以上
所屬行業:醫療設備/器械
企業信息

西門子醫療系統

醫療設備/器械

10000人以上

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