任職要求
Required Skills / Qualifications:
?Good Knowledge on Excel
?Basic Knowledge Windows, Outlook, PC related issue
?Oversees provisioning and break/fix
?Monitors process to ensure best productivity
?Improves and maintains customer and employee satisf
?Monitors and maintains SLAs
?Gathers and suggests value additions for submission to customer with SDM
?Coordinates intra-track and Micron service coordination
?Point of escalation between customer and analyst

職責(zé)描述
Responsibilities:-
?Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end user. Route problems to internal second and third level IT support staff.
?Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
?Administer and provide User account provisioning Tracking work tickets on ITIL based ticketing system like Service Now & Remedy Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
Profile:
1.Excellent communication and conversation skills (Verbal and Written)-
2.Good documentation skills-
3.Excellent Cantonese language skills
4.Should have a great customer handling skills-
5.Able to handle unforeseen situations-
6.Can drive HCLs value and methodology

受到創(chuàng)始人創(chuàng)業(yè)熱情的激發(fā),具有預(yù)見潛在市場(chǎng)機(jī)會(huì)的超強(qiáng)能力，HCL已經(jīng)成為技術(shù)領(lǐng)域的領(lǐng)跑者。1976年，在一個(gè)小車庫(kù)里孕育的遠(yuǎn)見卓識(shí)，在三十年后蛻變成為一家市值50億美元的全球科技企業(yè)。今天，HCL的軟件服務(wù)部門-HCL科技有限公司已成為一家經(jīng)營(yíng)業(yè)務(wù)轉(zhuǎn)型、企業(yè)和客戶應(yīng)用程序、基礎(chǔ)架構(gòu)管理、業(yè)務(wù)流程外包和工程服務(wù)的領(lǐng)先供應(yīng)商。HCL利用其遍布26個(gè)國(guó)家的全球交付模式，提供行業(yè)解決方案，如金融服務(wù)業(yè)、制造業(yè)、航空與國(guó)防業(yè)、電信、零售和快速消費(fèi)品、生命科學(xué)和保健、媒體娛樂、旅游、運(yùn)輸及物流、汽車、能源與公用事業(yè)等。
HCL在過(guò)去的四年間實(shí)現(xiàn)了3次的增長(zhǎng)證明了一個(gè)事實(shí)：其可在全球范圍內(nèi)實(shí)現(xiàn)業(yè)務(wù)改造的能力得益于其以客戶需求為核心的自我變革能力。這就是HCL擁有的全球公認(rèn)、獨(dú)特的管理模式。《時(shí)代》雜志稱HCL為“創(chuàng)新的動(dòng)力室，在那里員工可以發(fā)揮無(wú)盡的創(chuàng)造力”。HCL的核心價(jià)值和其首創(chuàng)的“員工優(yōu)先”理念已經(jīng)領(lǐng)導(dǎo)HCL在許多前沿領(lǐng)域取得成功和榮譽(yù)，并且作為哈佛、倫敦商學(xué)院、達(dá)頓商業(yè)出版和最近大衛(wèi)湯姆遜的新書《邁向十億的藍(lán)圖-以指數(shù)增長(zhǎng)的七要素》的研究案例。
目前，HCL的9萬(wàn)名工作人員正緊鑼密鼓地與500多個(gè)具有遠(yuǎn)見的客戶合作，幫助他們轉(zhuǎn)變運(yùn)行模式并啟動(dòng)變革來(lái)改變商業(yè)經(jīng)營(yíng)模式。