On-Site Service EngineerReport to: Service Team LeaderDirect reports: NA職位：駐廠服務(wù)工程師匯報(bào)對(duì)象：服務(wù)主管下屬：無(wú)MissionYour mission is to maximize the customer satisf**** on service quality and capability with providing professional onsite service and consultancy while promote service products to generate service NIS.您的使命是通過(guò)提供專(zhuān)業(yè)的現(xiàn)場(chǎng)服務(wù)和咨詢(xún)，最大限度地提高客戶(hù)對(duì)服務(wù)質(zhì)量和能力的滿(mǎn)意度，同時(shí)推廣服務(wù)產(chǎn)品，創(chuàng)造服務(wù)銷(xiāo)售收入。Major ResponsibilitiesDuties and responsibilities include, but are not limited to:?Work independently for service contract work of Atlas Copco products?Clearly understand service contract scope and KPI?Continuous learning to upgrade self-competence according to business strategy and requirement.?Pass the annual competence certification.?Strong implementation based on service contract requirement.?KPI data collection and understanding.?Finish service documents according as Atlas Copco or customer’s standard?Onsite workshop management and lean suggestion implementation?Implement the ISO internal or external audit requirement.?Keep good communication with customer.?Collect customer request and feedback to sales or manager.?Provide Atlas Copco basic tool operation training to customer.?Quality issue claim and follow up to close.?Raise red flags when there is business and technical risks.?Be responsible for service tools / equipment management registered in own name.?Follow strictly on Safety, Healthy, Environment, Data security policy of Customer.?Follow The Way We Do Things & Code of Conduct ?Strictly follow the safety procedures and work instructions, be directly responsible for personal safety in workplace. Correctly wear Personal Protective Equipment. Actively participate safety training, self-learning and other activities. Report safety risks to prevent accident. ?Be ready to take up other tasks as assigned.任務(wù)職責(zé)包括但不限于:?獨(dú)立完成阿特拉斯·科普柯服務(wù)合同要求的服務(wù)工作?清楚了解服務(wù)合同的范圍和KPI?根據(jù)業(yè)務(wù)戰(zhàn)略和要求，不斷學(xué)習(xí)提升自身能力?通過(guò)年度能力認(rèn)證?基于服務(wù)合同需求的強(qiáng)力執(zhí)行?客戶(hù)現(xiàn)場(chǎng)相關(guān)KPI數(shù)據(jù)收集及理解?根據(jù)阿特拉斯·科普柯或客戶(hù)標(biāo)準(zhǔn)完成服務(wù)文件?現(xiàn)場(chǎng)車(chē)間管理及精益建議執(zhí)行（維修站管理和精益方案的執(zhí)行）?執(zhí)行ISO內(nèi)部或外部審核要求?與客戶(hù)保持良好的溝通?收集客戶(hù)的需求和反饋給銷(xiāo)售或經(jīng)理?為客戶(hù)提供阿特拉斯·科普柯基本的工具操作培訓(xùn)?質(zhì)量問(wèn)題上報(bào)、跟進(jìn)及關(guān)閉?當(dāng)存在商業(yè)和技術(shù)風(fēng)險(xiǎn)時(shí)，發(fā)出警告信號(hào)?負(fù)責(zé)管理登記于自己名下的服務(wù)用工具/設(shè)備?嚴(yán)格遵守客戶(hù)的安全、健康、環(huán)境和數(shù)據(jù)安全政策?遵守＜我們做事的方法＞和＜行為準(zhǔn)則＞?嚴(yán)格遵守安全規(guī)程和作業(yè)指導(dǎo)書(shū)，對(duì)工作場(chǎng)所的人身安全直接負(fù)責(zé)；正確穿戴個(gè)人防護(hù)用品；積極參加安全培訓(xùn)、自學(xué)等活動(dòng)；報(bào)告安全隱患，防止事故發(fā)生?做好準(zhǔn)備接受分配的其他任務(wù)Education & Experience?Graduate from technical school or above, prefer major in Mechanical, Electrical Engineering, Automation, Software?At least 1 years’ experience in aftermarket service of industry productKnowledge & Skills?Mechanical, electronic and electrical knowledge?PLC, Fieldbus and Ethernet knowledge are considered as the advantages. ?Good PC and MS office skills?Good communication skills?Basic English knowledgePersonality & Behavior Traits?Customer oriented?Result-oriented?Self-motivation and independence?Active growth mindset?Collaboration?Quick learner?Urgency awareness教育和經(jīng)驗(yàn)要求：?中專(zhuān)或技校以上學(xué)歷，機(jī)械、電氣、自動(dòng)化、軟件專(zhuān)業(yè)優(yōu)先?1年以上工業(yè)產(chǎn)品售后服務(wù)經(jīng)驗(yàn)知識(shí)技能：?機(jī)械、電子、電氣知識(shí)?有PLC、現(xiàn)場(chǎng)總線和以太網(wǎng)知識(shí)的優(yōu)先考慮?熟練使用計(jì)算機(jī)和辦公軟件?良好的溝通能力?基本的英語(yǔ)知識(shí)性格和行為特質(zhì)：?以客戶(hù)為中心?結(jié)果導(dǎo)向?自我激勵(lì)和獨(dú)立?積極成長(zhǎng)性思維?團(tuán)隊(duì)合作?快速學(xué)習(xí)者?緊急意識(shí)

阿特拉斯·科普柯是可持續(xù)生產(chǎn)力解決方案提供商。 集團(tuán)為客戶(hù)提供創(chuàng)新的壓縮機(jī)、真空解決方案和空氣處理系統(tǒng)、動(dòng)力工具和裝配系統(tǒng)。阿特拉斯·科普柯專(zhuān)注于開(kāi)發(fā)具備生產(chǎn)力、能效、安全性和人體工程學(xué)特點(diǎn)的產(chǎn)品與服務(wù)。公司成立于 1873 年，總部位于瑞典斯德哥爾摩，業(yè)務(wù)范圍遍及全球 180 多個(gè)國(guó)家/地區(qū)。2022 年，阿特拉斯·科普柯收入為 1410 億瑞典克朗（130 億歐元），員工人數(shù)接近49000 名。